Help

1. Fast Support Options

1.1 Contact Support

Contact us using the posted support email support@filters4u.com. This is the main route for all:

• General Support
• Quotes / Bulk Orders
• Order Issues

1.2 What to Include in Every Support Request

• Your company name and best callback number
• Airflow zone: INTAKE or EXHAUST
• Form factor: PADS, ROLLS, FRAMED, or BAGS & CUBES
• Media type: Poly, Glass, or Channel
• Dimensions: Length × Width × Depth/Thickness
• Quantity needed and desired ship date
• Photos of the installed filter and any label/part number (if available)

2. Using the Filters4u Selection Interface

2.1 How the Interface Works (Simple Workflow)

1. Select airflow: EXHAUST or INTAKE.
2. Select form factor: PADS, ROLLS, FRAMED, or BAGS & CUBES.
3. Select media: Poly, Glass, or Channel.

This narrows the catalog to the most relevant set of products. Always confirm fit and any facility requirements before ordering.

2.2 Interpreting Counts and Badges

Counts and badges are informational and may not reflect real-time inventory or lead time. Confirm final availability through checkout, quote confirmation, or invoice documentation.

2.3 Intake vs Exhaust Guidance

• Intake: Helps protect finish quality by cleaning incoming air.
• Exhaust: Captures overspray/particulates leaving the system to protect equipment and help maintain airflow.

3. Quick Match Checklist (If You Want Us to Match Your Current Filter)

3.1 Minimum Required Details

• Airflow zone: INTAKE or EXHAUST
• Form factor: PADS / ROLLS / FRAMED / BAGS & CUBES
• Dimensions: Length × Width × Depth/Thickness
• Media type: Poly / Glass / Channel (if known)

3.2 Strongly Recommended Details

• Booth or equipment make/model (paint booth model if applicable)
• Any part number or label text
• Photos: label close-up and installed location
• How often you replace filters (weekly, monthly, per job, etc.)

3.3 Helpful Notes (Optional)

• Coating type (if relevant)
• Observed issues (short life, pressure drop spikes, finish contamination)
• Receiving constraints (dock hours, liftgate needs, appointment delivery)

4. Ordering Help

4.1 Before You Place an Order

• Confirm dimensions and thickness (actual fit required)
• Confirm airflow zone (intake vs exhaust)
• Confirm media type (poly vs glass vs channel)
• Confirm quantity and desired delivery date

4.2 Quotes (Recommended for Large or Time-Sensitive Orders)

Quotes are recommended for large orders, recurring supply, custom sizes, and multi-location shipments. Include product specs, quantity, destination(s), and any receiving restrictions.

4.3 Payment, Invoicing, and Purchase Orders

Payment methods depend on site configuration and may include card payments. Invoicing/net terms and PO workflows may be available for approved commercial accounts or via the quote process.

4.4 Tax and Tax-Exempt Purchasing

Sales tax may apply based on shipping destination and applicable law. If you are tax-exempt, submit your documentation to support before placing urgent orders.

5. Shipping & Delivery Help

5.1 Shipping Timelines

Shipping timelines depend on stock status, production lead times (if applicable), carrier transit time, and destination. Estimated delivery is communicated during checkout or quote confirmation.

5.2 Freight Deliveries (Large Orders)

Some large orders ship via freight. If your site supports special instructions, include receiving restrictions, dock hours, appointment delivery needs, and liftgate requirements.

5.3 Damaged Shipments

1. Inspect the shipment immediately upon receipt.
2. Take photos of damage (product, packaging, labels).
3. Note damage on the delivery receipt when possible.
4. Contact support promptly with your order number and documentation.

6. Returns & Cancellations Help

6.1 Returns

Returns are governed by your published Return Policy. Generally, items must be unused and in original packaging. Certain items (including custom or cut-to-size products) may be non-returnable unless defective.

6.2 Cancellations and Order Changes

Order changes may be limited once processing begins. Contact support immediately if you need to change or cancel an order. Restocking or cancellation fees may apply as permitted by policy and applicable law.

7. Troubleshooting

7.1 Common Selection Issues

• I don’t see my size: Confirm whether your size is nominal vs actual, and verify thickness. If still missing, request a quote for custom options.
• I’m not sure if it’s intake or exhaust: Identify where the filter is installed (incoming air vs outgoing air) and send a photo to support.
• Counts look wrong: Counts are informational and may not reflect real-time inventory. Confirm via checkout or quote.

7.2 Common Operational Issues (General Guidance)

• Short filter life: Verify correct media for overspray/loading conditions and confirm proper installation and sealing.
• High pressure drop: Confirm filter staging, correct thickness, and change-out schedule; consider whether airflow is exceeding design.
• Finish contamination (intake): Verify intake filtration stage selection, seating/sealing, and facility housekeeping practices.

Note: This guidance is informational and not engineering or compliance advice. Always follow your facility procedures and equipment manufacturer guidance.

8. Policies and Legal

8.1 Where to Find Policy Pages

Policy pages are typically linked in the site footer and may include:

• Conditions of Use (Terms)
• Privacy Policy
• Return Policy
• Shipping Policy

8.2 Site Accuracy and Availability

Product information, counts, and availability indicators may change without notice and may contain errors. Final terms are confirmed through your order documents and applicable policies.